Dispatch & Delivery
There will be no dispatches after 3pm on Thursday 9th April through to and inclusive of Easter Monday 13th April. Orders will be shipped from Tuesday 14th April.
CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS.
Due to the unfolding situation with Coronavirus (COVID-19) we are currently unable to ship overseas. You may also experience some delay with UK orders. Please bear with us and we’ll endeavour to get your order to you as quickly as possible. Stay safe, take care of yourselves, your loved ones and your community.
Shipping Options
Standard (2 – 5 days)
• FREE UK Mainland Standard Delivery on all orders
• Orders will be delivered between Monday to Saturday
• Most orders will be received within 3-5 working days after the order has been authorised
Express - £5.95
• Order by 12pm to receive your order the next 1-2 days between Monday to Friday
• Orders placed after 12pm on Thursday will be delivered on either Monday or Tuesday the following week
FREE UK Delivery
FREE UK Standard Delivery on all orders. This will be automatically applied to your order in your shopping bag.
If you require Express Delivery, then please select this option in your shopping bag. This option will be charged at £5.95.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return or exchange your order, please click here to see our returns procedure.
Special Locations
We are unable to ship to PO Box addresses
Important Information
Before we can dispatch your order, we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Any Questions
Please call our Customer Care Team on Monday to Friday, between 9am and 5pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us uksales@nzmanukagroup.com Please note emails will also be answered within the hours above.
